The challenge
People seeking help in crisis situations -- such as homelessness, addiction, or mental health issues -- face a complex landscape of social service organizations. The challenges were:
- Information spread across 8 to 9 different websites of social service organizations
- No central place where people could quickly find the right help
- Complex questionnaires and procedures that do not always fit the situation
- Limited availability outside office hours, while crisis situations do not adhere to working hours
Especially in acute situations, every minute counts and it is crucial that people are quickly directed to the right assistance.
Our solution
The results
The implementation of the AI assistant has had a direct positive impact on the accessibility of social services:
24/7
available for help requests
8
organizations centrally accessible
1
single entry point for all help
<30s
to relevant referral
"For Stichting van de Straat we built a chat-driven AI assistant that bundles all information from eight key institutions into one central point. The assistant uses a smart AI content module to quickly assess the situation, find the right institution and generate a relevant questionnaire or conversation structure, even in difficult or crisis situations. Where people previously had to visit 8 or 9 websites, they now have one accessible entry point for direct help and information."Carlien Kappert, regional manager Leger des Heils
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