The challenge
People seeking help in crisis situations -- such as homelessness, addiction, or mental health issues -- face a complex landscape of social service organizations. The challenges were:
- Information spread across 8 to 9 different websites of social service organizations
- No central place where people could quickly find the right help
- Complex questionnaires and procedures that do not always fit the situation
- Limited availability outside office hours, while crisis situations do not adhere to working hours
Especially in acute situations, every minute counts and it is crucial that people are quickly directed to the right assistance.
Our solution
The results
The implementation of the AI assistant has had a direct positive impact on the accessibility of social services:
24/7
available for help requests
8
organizations centrally accessible
1
single entry point for all help
<30s
to relevant referral
"Voor Stichting van de Straat ontwikkelden we een chatgestuurde AI-assistent die alle informatie van acht belangrijke instellingen bundelt in één centraal punt. De assistent gebruikt een slimme AI-contentmodule om snel de situatie in te schatten, de juiste instelling te vinden en een relevante vragenlijst of gespreksstructuur op te stellen, ook in lastige of crisissituaties. Waar mensen voorheen 8 à 9 websites moesten bezoeken, hebben zij nu één toegankelijke ingang voor directe hulp en informatie."Carlien Kappert, regional manager Leger des Heils
Want to achieve similar results?
Discover how AI can transform your information delivery
